Payment & Refunds
Both Plugin and Astute Manager Pro subscriptions automatically renew unless manually paused or cancelled.
There are two subscription set ups that are an exception and don't include an auto-renewal option, currently these are:
Monthly plugin subscriptions for individual users
Annual plugin subscriptions purchased via a Reseller
You can see if your account is set to auto-renew by going to the Billing section of your account. Here, under Products & subscriptions you will see details for:
Illustrator Plugins
Astute Manager Pro
Click the arrow next to the subscription that you wish to view to see the details.
Subscription - View subscription
If your subscription is set to auto-renew, you will see a "The next payment of (amount) is scheduled for (date) at (time)" message as shown below.
In this instance, on the day that your subscription is due to expire, payment will be automatically taken from your account and the subscription will continue with no action required from you.
Subscription - Manage plugin subscription
Subscription - Manage AM Pro subscription
Pausing your subscription to prevent auto-renewal
Astute Manager Pro subscriptions
These subscriptions auto-renew each month and cannot be paused, only cancelled. If you cancel the subscription, no further payments will be taken and the subscription will continue to run until expiry. If you then wish to reactivate the subscription, you will be required to enter payment details and checkout again.
Plugin subscriptions
If you want to prevent your plugin subscription from automatically renewing at the end of the subscription period, click on the Manage Astute Graphics plugin Subscription button and then click on Pause subscription.
Subscription - Pause Plugin subscription
Selecting this option will prevent any automatic renewal payments being taken at the end of the billing period. When renewal is successfully paused, you will instead see a "Resume subscription" option.
If you have paused your subscription this doesn't mean that your subscription has ended, it just means that it won't renew automatically at the end of the subscription period. You will still benefit from the remainder of your subscription and no further payments will be taken unless you choose to restart the subscription by selecting Resume subscription as shown below.
Subscription - Resume plugin subscription
Cancelling your subscription to prevent auto-renewal and remove payment details
You also have the option to remove your payment information and permanently cancel your subscription
Astute Manager Pro subscriptions
Click on the Cancel button and you will receive the following warning
Subscription - Cancel Am Pro subscription
Clicking Confirm will complete the cancellation of your Astute Manager Pro subscription.
The benefits of your subscription will continue until the subscription period has run its course, then when it comes to an end, not only will no further payments be taken, after expiry it will be necessary to take out an entirely new subscription if you want to use our services again. Crucially, if you wish to access your packs after the expiry date, you will need to resubscribe within 21 days of expiry.
Plugin subscriptions
Underneath the Resume subscription option, you will see a note that “If you instead want to cancel your subscription you can do that here”. Click on “here” and you will see the following warning.
Subscription - Cancel plugin subscription
Clicking Confirm cancellation will complete the cancellation of your Plugin subscription.
The benefits of your subscription will continue until the subscription period has run its course, then when it comes to an end, not only will no further payments be taken, after expiry it will be necessary to take out an entirely new subscription if you want to use our services again.
We offer a 7 Day Money Back Guarantee on all first time subscription purchases.
We want you to love your Astute Graphics plugins, which is why we give you:
We do understand however, that sometimes it’s just not meant to be. For this reason, if you decide you after buying that you want to return your purchase, then as long as you contact us to make the refund request within 7 days of buying for the first time (one request per lifetime of the Astute Graphics account), we’ll give you a full refund, no questions asked.
For the Refund Policy please see Terms & Conditions.
Please note: When issued with a refund, it may take a few hours for the refund to show in your account. Similarly, you may not receive your refund receipt email for a few hours.
It's no longer possible to make payments directly from the Astute Manager however, as long as you're logged into the Astute Manager then clicking on any of the "buy" links or buttons will automatically log you into the website and load the checkout.
Astute Graphics takes the security of customer data very seriously and takes all legal and industry best practices to ensure this. When making a card payment, we securely and directly pass on customer-supplied card information to our reputable payment processor, Paddle via HTTPS / TLS (SSL secure connection). Astute Graphics and Paddle store only the final 4 digits of the card following successful payment for reference purposes; full card data is never held by either party.
Our payments are handled by our billing partner Paddle, who are not supporting payments from Russia or Belarus at the moment. Unfortunately, following the recent sanctions imposed on Russia and Belarus, Paddle had to stop accepting payments from these countries, as they are subject to international rules regarding payment collection. You can read more about this here.
We appreciate that this is very disappointing for our customers in these locations, but unfortunately these sanctions are out of our control. We are however, monitoring the situation.
The list of countries unsupported by Paddle is subject to change from time to time, please see this list.
Due to the Reserve Bank of India (RBI) e-mandate directive (effective from 1 October 2021) our customers in India may find that their recurring payments for the subscription are affected. This is particularly likely if paying via PayPal.
The e-mandate requires:
Banks to notify cardholders at least 24 hours prior to every recurring payment, giving the cardholder the ability to opt out of the recurring payment
Recurring transactions over INR 5000 to go through AFA each time
Cardholders to authenticate themselves via additional factor authentication (AFA) by the issuing bank by completing a one-time registration process to establish a recurring payment
Currently, we can confirm that we are seeing successful subscription renewals from customers in India via debit and credit card payment, we therefore recommend this payment method if you experience issues with PayPal payment.
If you continue to experience payment issues, we recommend contacting the issuer of your debit/credit card to ask if they support recurring payments. Or to use a debit or credit card that does support recurring payments.
Alternatively, please contact our support team and they will be happy to put you in touch with a Software Reseller who will be able to purchase on your behalf.
For the Refund Policy please see Terms & Conditions.
Before purchasing, please:
Read the terms and conditions
Check your software compatibility
Astute Manager Pro customers - Try the Freemium Plan
Plugin customers - Run our Free 7 day trial
We accept all major debit and credit cards from customers in every country:
MasterCard
Visa
American Express
Discover
Diners Club
JCB
UnionPay
Mada
Online payment methods:
Google Pay
Apple Pay
iDEAL
Bancontact
PayPal
Please note: A PayPal account isn't necessary for PayPal payment, but if you do have a PayPal account you have the additional option to apply for PayPal credit. Please note that PayPal and its associated credit is not provided by us therefore, any questions regarding this service would need to be directed to PayPal.
Please see here for a list of currencies not currently covered by PayPal.
Accessing
Please note that invoices are not available within the Astute Manager, please log in to your customer account on the website and go to Billing > Invoices & Receipts > Your Invoices. There you can click on PDF to view and/or download your invoice.
Older/historical invoices may be listed under any of the following:
Your receipts
Archived Invoices
Downloading and saving
Depending on whether an invoice is old or more recent, it may appear in either a PDF or Link format.
For the older invoices, you can simply click on the PDF and they will download to your computer
For newer receipts, click on the Link then save the invoice in PDF format by selecting File > Print > Save to PDF after opening the link.