8b Contact

To contact the Astute Graphics Support team, go to:
8 Support
8b Contact

Astute Manager - Contact

If contacting us about a technical problem, providing as much of the following information as possible will allow the team to investigate and resolve the issue more quickly:

1. Description of attempted operation

2. Description of any error messages or "license inactive" IDs

3. Screenshots or a screencast video showing the issue.

4. Your operating System (including point release)

5. Your version of Illustrator

6. Hardware Description (RAM, GPU, etc.)

7. email address that you are logging into the Astute Manager with