| ERROR WARNING | MEANING |
| ERROR CREATING REVISION ERROR WARNINGS | |
| Error creating revision - Host app must not be running | Illustrator (or a related host app) is not running for the action to work (e.g install, update etc) |
| Error creating revision - Error communicating with deployment service. | The service has likely been exited in an unexpected manner. Please go to the settings page > click on "Error log reporting" to send a log > then contact us to let us know that you have done so. We will then investigate. |
| Error creating revision - ......files not found. | Please send us a screenshot of the issue and details of your machine and version of Illustrator so that we may investigate further. |
| Error creating revision - Key not found. | Please send us information on the package and action used so that we may investigate further. |
| Error creating revision - map::at: Key not found. | Please send us information on the package and action used so that we may investigate further. |
| Error creating package error warnings - "folder name" doesn't include a root variable | Known bug, please contact us for more information. |
| Error creating revision - Varparse: variable adobe_illustrator_template_files not found | Please check the destination folder you have set to save your Action Sets into. |
| Error creating revision - Error communication with deployment service. Iseek (SEEK_HOLE_ failed | These assets are not currently stored on your local machine. Please download from third party storage or check the destination in your file manager. |
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| ERROR REMOVING PACKAGE ERROR WARNINGS | |
| Error removing package - Host app must not be running | You need to quit Adobe Illustrator. |
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| ERROR INSTALLING PACKAGE ERROR WARNINGS | |
| Error installing package - Host app must not be running | You need to quit Adobe Illustrator. |
| Error creating pack - Category package limit reached. | User packs are limited by category, this message means that the limit would be exceeded by creating a new pack. |
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| OTHER ERROR WARNINGS | |
| Could not parse Json content: illegal value | In the Astute Manager, please try going to "Settings > "Reset Settings". If this doesn't work, then please contact us with as much information as possible on your machine, version of Illustrator and (if possible) a screenshot of the error message, we will then advise further. |
| Unable to reset settings. Error requesting app definition file: SSL certificate problem: unable to get local issuer certificate | In the Astute Manager, please try going to "Settings > "Reset Settings". If this doesn't work, please also check if you have a firewall activated that would prevent SSL connections to our site. Finally, if you are still experiencing problems, please contact us with as much information as possible on your machine, version of Illustrator and (if possible) a screenshot of the error message, we will then advise further. |
| Astute Manager is damaged and can’t be opened. | Please move the Astute Manager to the bin and begin the installation process again. |
| Astute Manager Connection Error "please wait while we connect you… | Please try quitting and then reopening the Astute Manager. If this doesn't work, please go to "Settings > "Reset Settings". Finally, if the problem continues, please contact us with as much information as possible on your machine, version of Illustrator and (if possible) a screenshot of the error message, we will then advise further. |
| Astute Manager unrecoverable error unhandled exception. Error accessing lock file | This error should only present on a Windows machine. Please: 1. reboot the system - press the power button, wait for the computer to shut down. Press the power button again, wait for the computer to turn back on > 2. Uninstall the Astute Manager using the standard Add/Remove program system > 3. Download the Astute Manager and install it again. |
| Astute Manager (tray) error. Cannot start IPC listener; error code2 | This issue is related to the temporary directory contents and it seems that an error has occurred during installation. Please contact us with details of your machine and your version of Illustrator for further advice. |
| An error occurred in Astute Manager (tray agent):Failed to connect/configure the service | The error message you are seeing indicates that something on your machine is preventing the correct installation of Astute Manager. This is usually a 3rd party tool for cleaning up your machine which has resulted in our deployment service being deactivated. In the Astute Manager, please try going to "Settings > "Reset Settings". If this doesn't work, then please contact us with information on your machine and your version of Illustrator, we will then advise further. |
| An error occurred in Astute Manager UI: boost:filesystem: create directory: The system cannot find the specified path | In the Astute Manager, please try going to "Settings > "Reset Settings". If this doesn't work, then please contact us with as much information as possible on your machine, version of Illustrator and (if possible) a screenshot of the error message, we will then advise further. |
| Host application with identifier AICC…. is not configured | Please go to the Host Application error in Astute Manager FAQ. |
| File system create - Astute Manager (tray) error An error occurred in Astute Manager (tray agent): boost::filesystem:create_directories: Permission denied (system: | This error commonly occurs when there are multiple users logging in on the same virtual machine at the same time. Please note that for several technical reasons of license management, this is strictly not permitted by the software to avoid conflicts between user status. Please note that we are also not compatible with simultaneous multi user virtual machines such as Azure Virtual Desktop. |
| An error occurred in Astute Manager UI: failed to launch the AM process (Hint: executables missing?); error code 123 | This may be due to anti-virus software on your machine. Please contact us with information on your machine, version of Illustrator and any currently installed anti-virus software so that we may investigate. |
