I updated to Astute Manager 4 and my plugins aren't working

All existing customers are required to manually update to version 4 of the Astute Manager which is available now.

The guidance below will help you should you experience any problems.

• If you are experiencing problems, the first thing to check would be that you quit Adobe Illustrator before doing the update. If you didn't, please quit it now and also quit the Astute Manager, then re-open the Astute Manager and uninstall and then reinstall the plugins.

• Please also check that you’re not running a VPN as this may interfere in the functioning of the Astute Manager.

• If the Astute Manager doesn't see your version of Illustrator after you install it using the Creative Cloud, please see - Detecting and adding plugins to new installations of Illustrator

• If you are seeing an AG Core plugin warning, please see - I am seeing an AG Core Plugin Warning and my plugins are not working. What do I do?

• If you are seeing a Host application not configured... error when trying to update, please see - Resetting the Astute Manager

• If you have Illustrator installed but the Astute Manager is not recognising it, please ensure that you do not have Illustrator installed on an external drive. Illustrator should never be installed on an external drive and doing so will cause problems.

• If one or more of your plugins are missing despite a successful update. It's possible that you have a beta or preview version of Illustrator installed on your machine, in this case the installer will place the plugin in that version's folder. To resolve this, open your Astute Manager and, in settings, check that the installer is pointing in the right direction: (In the example below - C:\Program Files\Adobe\Adobe Illustrator 2024\Plug-ins )
  Note that you can type the address or navigate to your drive (if necessary). This issue occurs due to the way Adobe internally names beta versions.

Beta or preview version installed

If after reading the above you are still experiencing problems or seeing any other error messages, please Contact Support providing as much of the following information as possible. One of the team will be happy to help you:

1. Full description of operation taking place and resulting issue including any error messages/license inactive IDs.

2. Some screenshots or a screencast video showing the issue.

3. email address that you are logging into the Astute Manager with.

4. Your operating System (including point release).

5. Your version of Illustrator (including point release).

6. Details of any third party apps/security software that you currently have installed.

7. Hardware Description (RAM, GPU, etc.).

8. The version number of your currently installed Astute Manager (if you know it).