18. Buying additional licenses, renewing teams, and creating/purchasing new teams

Licenses purchased for the same company but on a different day to a previous purchase can either be purchased pro-rata on the existing team, or an entirely new team can be purchased. 

Purchasing additional pro-rata licenses on an existing team

To add seats/Licenses:

  • Log in to your Team Owner account.

  • Select Teams from the left hand side of the dashboard.

  • Click Manage next to the team that you want to add seats to.

  • Here you will see the option to + Add extra seats, select this.

  • (Please note, for any expired teams or those approaching expiry you will see the Extend license for another 12 months option - if you see this, please select this option instead, then add additional seats as part of that process).

  • Beneath Select the total number of seats required for this team, you will see the current number of seats. You should now click the (+) button to add additional seats. You can add as many additional licenses as you wish.

  • Select the number of additional seats and opt to Calculate Price. For however many additional licenses you add, you will be charged the cost of those licenses only for the days that remain before the entire team expires (at which point you’ll be invited to renew).

  • If you are happy with the price, select the Pay button

  • You will receive a notification that the number of seats has been updated and your payment method has been charged. Your receipt will be available within your account shortly afterwards.

  • You are now free to invite the new Team Members to the team.

 

Renewing (extending) a team

Extending (manually renewing) a Team is only necessary for Legacy Teams which don’t currently have the auto-renewal option enabled.

14 days before a Legacy team is due to expire, you will have the option to Extend team for another 12 months.

Legacy teams are any teams purchased prior to June 13th 2024. At the time that these teams were purchased, the auto-renewal option was not available. When renewing any team listed under Legacy teams, it will become a Team subscription with the option for automatic renewal each year. You will see a warning of this after opting to Extend team.

Team subscriptions are any teams purchased after June 14th 2024. These teams already have the option for auto-renewal.

  • When you have chosen the team that you would like to extend, click Manage next to it.

  • Now opt to Extend team.

  • You will receive a notification that Teams are now an auto-renewing product. By continuing you will be migrating to this new format with the option to automatically renew. Click Continue and you will be asked to confirm your billing details.

  • Underneath Select the total number of seats required for this team, you will see the current number of seats.

  • If you wish to add additional seats to this team before renewing, click the (+) button to add additional seats. You can add as many additional licenses as you wish.

  • Now opt to Calculate Price.

  • If you are happy with the price, enter your payment details and select the Subscribe now button. Or select the PayPal or GPay button.

  • You will receive a notification that your purchase is complete.

  • Your team is now renewed and ready to use.

  • If you wish to cancel auto-renewal of the team, please refer to the Pausing or cancelling a Team guide.

Purchasing an entirely new team

  • Login to your Team Owner account.

  • Select Teams from the dashboard.

  • Click on Purchase a new team subscription or Add a new team subscription.

  • You’ll be asked to confirm your billing details

  • Use the (+) and () keys to select the total number of seats required.

  • You can add as many licenses as you wish.

  • Now opt to Calculate Price.

  • If you are happy with the price, enter your payment details and select the Subscribe now button. Or select the PayPal or GPay button.

  • You will receive a notification that your purchase is complete.

  • Your team is now ready to use. Click Manage team to get started.

  • If you wish to cancel auto-renewal of the team, please refer to the Pausing or cancelling a Team guide.

 

As a Team Owner you can have as many teams as you wish. And there is no limit to the number of members that you can have on one team.

The Teams can be given any name at all and these names can be edited at any time.